At Engagezy, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or use Engagezy’s products and services.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name, email address, phone number, company, and account details
- Information submitted through demo, contact, or registration forms
- CRM information entered or uploaded by customers
- Information related to leads, activities, calls, tasks, opportunities, and communications
- Information provided through integrations that you choose to connect
We may also automatically collect limited technical information such as IP address, browser type, device information, usage information, and log data.
2. How We Use Your Information
We use information to:
- Provide and operate Engagezy
- Create and manage user accounts
- Deliver CRM, communication, automation, and integration features
- Provide customer support
- Improve product performance and user experience
- Protect the security and reliability of our Services
- Detect and prevent fraud, misuse, or unauthorized access
- Meet applicable legal and regulatory requirements
We do not sell your personal information or customer CRM data.
3. Customer Data
Information that our customers store in Engagezy, including lead and CRM information, belongs to the respective customer.
We process this information only to provide, maintain, secure, and improve the Services as authorized by the customer.
We do not use customer CRM data for advertising or sell it to third parties.
4. Sharing Information
We may share information with trusted service providers that help us operate Engagezy, such as hosting, infrastructure, authentication, communication, analytics, payment, and security providers.
We may also disclose information where required by law, to protect our rights and users, or to prevent fraud or security threats.
We do not sell personal information to third parties.
5. Third-Party Integrations
Engagezy can connect with third-party services such as email, telephony, messaging, and other business applications.
When you enable an integration, information may be exchanged with that service to provide the functionality you requested. Your use of those services may also be subject to their own privacy policies.
6. Cookies and Analytics
Our website may use cookies and similar technologies to keep the website functioning, understand how visitors use our website, improve our Services, and remember preferences.
You can control cookies through your browser settings.
7. Data Security
We use reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, or disclosure.
These measures may include access controls, authentication, encryption in transit, monitoring, and other security practices appropriate to the nature of the information.
No online service can guarantee complete security.
8. Data Retention
We retain information for as long as necessary to provide our Services, maintain business and legal records, resolve disputes, enforce agreements, and meet applicable legal requirements.
Customer data is handled in accordance with the applicable customer agreement and deletion requirements.
9. Your Privacy Rights
Depending on applicable law, you may have rights to access, correct, update, or request deletion of your personal information.
If your information is contained within an Engagezy account managed by an organization, you should generally contact that organization first.
10. Children's Privacy
Engagezy is intended for business use and is not directed toward children under 18.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date shown at the top of this page.
12. Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, contact us at: