Acceptable Use Policy

You may use Engagezy only for legitimate business purposes and in compliance with all applicable laws, regulations, and industry requirements.

You are responsible for ensuring that your use of Engagezy, including the information you collect and communications you send, complies with the laws applicable to you and your recipients.

You must not use Engagezy to:

• Send spam, unsolicited, deceptive, or unauthorized communications.
• Use contact lists obtained unlawfully or without the required permissions.
• Collect, scrape, harvest, or misuse personal information without appropriate authorization.
• Send threatening, abusive, fraudulent, defamatory, misleading, or illegal content.
• Impersonate another person, company, or organization.
• Promote or facilitate illegal activities, violence, discrimination, or harmful conduct.
• Upload or distribute viruses, malware, spyware, or other malicious code.
• Attempt to gain unauthorized access to Engagezy, another account, system, or network.
• Probe, scan, attack, disrupt, or interfere with the security or availability of the Services.
• Circumvent usage limits, authentication, security controls, or other technical restrictions.
• Reverse engineer, decompile, copy, or attempt to extract the underlying software or source code.
• Resell, sublicense, or provide unauthorized access to the Services.

If you use Engagezy to send messages, emails, WhatsApp communications, or make calls, you are responsible for ensuring that:

• You have the required consent or lawful basis to contact recipients.
• Communications accurately identify the sender and their purpose.
• Marketing communications provide an appropriate way to opt out where required.
• Opt-out, unsubscribe, and do-not-contact requests are respected.
• Call recording is performed only where legally permitted and required consent has been obtained.
• All applicable telecommunications, messaging, anti-spam, and privacy requirements are followed.

For users operating in India, this includes applicable TRAI requirements and other relevant regulations.

You are responsible for ensuring that information uploaded to or processed through Engagezy is collected and used lawfully.

You must not use Engagezy to unlawfully process sensitive personal information, financial information, health information, government identifiers, or other regulated data.

You are also responsible for maintaining appropriate permissions and access controls for users within your organization.

You must protect your Engagezy account, passwords, API keys, access tokens, and other credentials from unauthorized use.

You must not:

• Share credentials with unauthorized persons.
• Attempt to access another customer's workspace or data.
• Use another person's account without authorization.
• Attempt to bypass Engagezy's security controls.
• Conduct security testing, penetration testing, or vulnerability scanning against Engagezy without our prior written authorization.

If you believe your account or credentials have been compromised, you should notify us promptly.

You are responsible for content and information submitted through the Services.

Your content must not:

• Infringe another party's copyright, trademark, privacy, or other rights.
• Contain unlawful or malicious material.
• Misrepresent your identity, organization, or relationship with another party.

You retain responsibility for the content you submit and for having the necessary rights to use it.

Engagezy is designed for normal business use. You must not use the Services in a manner that creates unreasonable load, interferes with other customers, or attempts to circumvent technical or usage limits.

We may take reasonable measures to protect the availability, performance, and security of the Services.

If we reasonably believe that an account or activity violates this Policy, applicable law, or creates a security or operational risk, we may take appropriate action.

Depending on the circumstances, this may include:

• Requesting that the activity be stopped or corrected.
• Removing or restricting affected content.
• Temporarily limiting or suspending access.
• Suspending integrations or specific functionality.
• Terminating an account for serious, repeated, or intentional violations.

Where appropriate, we may provide an opportunity to resolve the issue before taking further action. Serious security, fraud, or legal violations may require immediate action.

If you believe someone is misusing Engagezy or violating this Policy, please report it to:

support@engagezy.com

We may investigate reported violations and take appropriate action.

We may update this Policy when necessary to reflect changes to our Services, security practices, or applicable requirements.

The latest version will always be published on this page with its updated effective date.

For questions about this Policy or to report a potential violation:

support@engagezy.com

Engagezy AI CRM

India